Terms and Conditions

TERMS OF SERVICE

  1. Quoted Prices are for current stock only. Quoted prices subject to change on new stock due to exchange rate fluctuations.
  2. VAT payable on all invoices.
  3. Quotations are valid for 7 days from the quotation date and for existing stock only.
  4. All quotations are subject to our payment terms
  5. Please confirm stock availability and pricing when ordering.
  6. Order cancellations are subject to a 15% handling fee.
  7. Payments must reflect on our bank account before goods are released. No cheques accepted. Card facilities available.
  8. Any item not specified is excluded from quotation. delivery, installation, and electrical work are excluded unless specifically quoted for.
  9. Where goods are not delivered by Beneke Industries Pty (Ltd), or collected by the Customer, but is collected or delivered to an independent carrier, collection/delivery to the carrier shall be deemed to be delivery to the Customer. Where the Goods have been delivered to the carrier, Beneke Industries Pty (Ltd) is not responsible for goods lost or damaged in transit.
  10. While Beneke Industries Pty (Ltd) provides advice regarding the usage of goods supplied, the suitability of the goods for the use contemplated by the client, it is the sole responsibility of the client, and Beneke Industries Pty (Ltd) will in no way be responsible for the suitability of the goods sold for any particular end use.
  11. Warranty & Returns. Products have a manufacturing warranty against faulty workmanship and components for a period of twelve months from date of supply (solar batteries excluded). Charge controllers’ warranty is only valid for 6 months if installed correctly. Any natural disasters i.e., lightning or flooding is not covered under warranty.
  12. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
  13. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
  14. Please note for all returns there will be a 15% handling fee charged
  15. To complete your return, we require a receipt or proof of purchase.
  16. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your warranty claim within 21 working days.
  17. The warranty only applies to the product/s supplied and not to the functioning of the system in which the product/s is/are used.
  18. The warranty does not cover faulty installations. A qualified electrician must install the product and issue you with a valid COC.
  19. Returns of regular stock items must be made within 7 days and are subject to handling fees. Cut cables, fuses and batteries are non-returnable. If we had to order special components that we do not stock the items cannot be returned.
  20. There are no returns for solar batteries. If you feel the battery is not performing, please send Beneke Industries Pty (Ltd) the battery monitoring data, we will then discuss the matter with our suppliers.
  21. Solar products are not insured through The Courier Guy. Courier at own responsibility.
  22. Take note that none of the staff at Beneke Industries are allowed to do any installations or give advice on installations, as we are not qualified installers.